PRIVACY POLICY
Last updated September 24, 2024
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Privacy Policy
This Privacy Notice for Provider Care at Home (“we,” “us,” or “our“), describes how
and why we might access, collect, store, use, and/or share (“process“) your personal
information when you use our services (“Services“), including when you:
Visit our website at http://www.providercareathome.com, or any website of
ours that links to this Privacy Notice
Engage with us in other related ways, including any sales, marketing, or
events
Questions or concerns? Reading this Privacy Notice will help you understand your
privacy rights and choices. We are responsible for making decisions about how your
personal information is processed. If you do not agree with our policies and practices,
please do not use our Services. If you still have any questions or concerns, please
contact us at [email protected].
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find
out more details about any of these topics by clicking the link following each
key point or by using our table of contents below to find the section you are
looking for.
What personal information do we process? When you visit, use, or navigate our
Services, we may process personal information depending on how you interact with
us and the Services, the choices you make, and the products and features you use.
Learn more about personal information you disclose to us.
Do we process any sensitive personal information? Some of the information may
be considered “special” or “sensitive” in certain jurisdictions, for example your racial
or ethnic origins, sexual orientation, and religious beliefs. We may process sensitive
personal information when necessary with your consent or as otherwise permitted by
applicable law. Learn more about sensitive information we process.
Do we collect any information from third parties? We do not collect any
information from third parties.
How do we process your information? We process your information to provide,
improve, and administer our Services, communicate with you, for security and fraud
prevention, and to comply with law. We may also process your information for other
purposes with your consent. We process your information only when we have a valid
legal reason to do so. Learn more about how we process your information.
In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties. Learn
more about when and with whom we share your personal information.
How do we keep your information safe? We have adequate organizational and
technical processes and procedures in place to protect your personal information.
However, no electronic transmission over the internet or information storage
technology can be guaranteed to be 100% secure, so we cannot promise or
guarantee that hackers, cybercriminals, or other unauthorized third parties will not be
able to defeat our security and improperly collect, access, steal, or modify your
information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the
applicable privacy law may mean you have certain rights regarding your personal
information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by
visiting http://www.providercareathome.com, or by contacting us. We will consider
and act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the
Privacy Notice in full.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. DO WE COLLECT INFORMATION FROM MINORS?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT
FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express
an interest in obtaining information about us or our products and Services, when you
participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect
depends on the context of your interactions with us and the Services, the choices you
make, and the products and features you use. The personal information we collect
may include the following:
names
phone numbers
email addresses
Sensitive Information. When necessary, with your consent or as otherwise
permitted by applicable law, we process the following categories of sensitive
information:
health data
All personal information that you provide to us must be true, complete, and accurate,
and you must notify us of any changes to such personal information.Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or
browser and device characteristics — is collected automatically when you visit our
Services.
We automatically collect certain information when you visit, use, or navigate the
Services. This information does not reveal your specific identity (like your name or
contact information) but may include device and usage information, such as your IP
address, browser and device characteristics, operating system, language
preferences, referring URLs, device name, country, location, information about how
and when you use our Services, and other technical information. This information is
primarily needed to maintain the security and operation of our Services, and for our
internal analytics and reporting purposes.
The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic,
usage, and performance information our servers automatically collect when
you access or use our Services and which we record in log files. Depending on
how you interact with us, this log data may include your IP address, device
information, browser type, and settings and information about your activity in
the Services (such as the date/time stamps associated with your usage, pages
and files viewed, searches, and other actions you take such as which features
you use), device event information (such as system activity, error reports
(sometimes called “crash dumps”), and hardware settings).
Device Data. We collect device data such as information about your computer,
phone, tablet, or other device you use to access the Services. Depending on
the device used, this device data may include information such as your IP
address (or proxy server), device and application identification numbers,
location, browser type, hardware model, Internet service provider and/or
mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your
device’s location, which can be either precise or imprecise. How much
information we collect depends on the type and settings of the device you use
to access the Services. For example, we may use GPS and other technologies
to collect geolocation data that tells us your current location (based on your IP
address). You can opt out of allowing us to collect this information either by
refusing access to the information or by disabling your Location setting on your
device. However, if you choose to opt out, you may not be able to use certain
aspects of the Services.
Google API
Our use of information received from Google APIs will adhere to Google API Services
User Data Policy, including the Limited Use requirements.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our
Services, communicate with you, for security and fraud prevention, and to comply
with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on
how you interact with our Services, including:
To deliver and facilitate delivery of services to the user. We may process
your information to provide you with the requested service.
To comply with our legal obligations. We may process your information to
comply with our legal obligations, respond to legal requests, and exercise,
establish, or defend our legal rights.
3. WHEN AND WITH WHOM DO WE SHARE YOUR
PERSONAL INFORMATION?In Short: We may share information in specific situations described in this section
and/or with the following third parties.
We may need to share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection
with, or during negotiations of, any merger, sale of company assets, financing,
or acquisition of all or a portion of our business to another company.
4. DO WE USE COOKIES AND OTHER TRACKING
TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store
your information.
We may use cookies and similar tracking technologies (like web beacons and pixels)
to gather information when you interact with our Services. Some online tracking
technologies help us maintain the security of our Services, prevent crashes, fix bugs,
save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies
on our Services for analytics and advertising, including to help manage and display
advertisements, to tailor advertisements to your interests, or to send abandoned
shopping cart reminders (depending on your communication preferences). The third
parties and service providers use their technology to provide advertising about
products and services tailored to your interests which may appear either on our
Services or on other websites.
To the extent these online tracking technologies are deemed to be a “sale”/”sharing”
(which includes targeted advertising, as defined under the applicable laws) under
applicable US state laws, you can opt out of these online tracking technologies by
submitting a request as described below under section “DO UNITED STATES
RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?“
Specific information about how we use such technologies and how you can refuse
certain cookies is set out in our Cookie Notice.
Google Analytics
We may share your information with Google Analytics to track and analyze the use of
the Services. The Google Analytics Advertising Features that we may use include:
Google Analytics Demographics and Interests Reporting. To opt out of being tracked
by Google Analytics across the Services, visit
https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics
Advertising Features through Ads Settings and Ad Settings for mobile apps. Other
opt out means include http://optout.networkadvertising.org/ and
http://www.networkadvertising.org/mobile-choice. For more information on the privacy
practices of Google, please visit the Google Privacy & Terms page.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes
outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the
purposes set out in this Privacy Notice, unless a longer retention period is required or
permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal
information, we will either delete or anonymize such information, or, if this is not
possible (for example, because your personal information has been stored in backup
archives), then we will securely store your personal information and isolate it from
any further processing until deletion is possible.6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of
organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational
security measures designed to protect the security of any personal information we
process. However, despite our safeguards and efforts to secure your information, no
electronic transmission over the Internet or information storage technology can be
guaranteed to be 100% secure, so we cannot promise or guarantee that hackers,
cybercriminals, or other unauthorized third parties will not be able to defeat our
security and improperly collect, access, steal, or modify your information. Although
we will do our best to protect your personal information, transmission of personal
information to and from our Services is at your own risk. You should only access the
Services within a secure environment.
7. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years
of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of
age, nor do we knowingly sell such personal information. By using the Services, you
represent that you are at least 18 or that you are the parent or guardian of such a
minor and consent to such minor dependent’s use of the Services. If we learn that
personal information from users less than 18 years of age has been collected, we will
deactivate the account and take reasonable measures to promptly delete such data
from our records. If you become aware of any data we may have collected from
children under age 18, please contact us at [email protected].
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time, depending
on your country, province, or state of residence.
Withdrawing your consent: If we are relying on your consent to process your
personal information, which may be express and/or implied consent depending on
the applicable law, you have the right to withdraw your consent at any time. You can
withdraw your consent at any time by contacting us by using the contact details
provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?“
below.
However, please note that this will not affect the lawfulness of the processing before
its withdrawal nor, when applicable law allows, will it affect the processing of your
personal information conducted in reliance on lawful processing grounds other than
consent.
If you have questions or comments about your privacy rights, you may email us at
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications
include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your
privacy preference not to have data about your online browsing activities monitored
and collected. At this stage, no uniform technology standard for recognizing and
implementing DNT signals has been finalized. As such, we do not currently respond
to DNT browser signals or any other mechanism that automatically communicates
your choice not to be tracked online. If a standard for online tracking is adopted that
we must follow in the future, we will inform you about that practice in a revised
version of this Privacy Notice.
California law requires us to let you know how we respond to web browser DNT
signals. Because there currently is not an industry or legal standard for recognizing
or honoring DNT signals, we do not respond to them at this time.10. DO UNITED STATES RESIDENTS HAVE SPECIFIC
PRIVACY RIGHTS?
In Short: If you are a resident of Texas, you may have the right to request access to
and receive details about the personal information we maintain about you and how
we have processed it, correct inaccuracies, get a copy of, or delete your personal
information. You may also have the right to withdraw your consent to our processing
of your personal information. These rights may be limited in some circumstances by
applicable law. More information is provided below.
Categories of Personal Information We Collect
We have collected the following categories of personal information in the past twelve
(12) months:
Category Examples Collected
A. Identifiers
Contact details, such as real name, alias,
postal address, telephone or mobile
contact number, unique personal identifier,
online identifier, Internet Protocol address,
email address, and account name
NO
B. Protected classification
characteristics under state
or federal law
Gender, age, date of birth, race and
ethnicity, national origin, marital status,
and other demographic data
NO
C. Commercial information
Transaction information, purchase history,
financial details, and payment information
NO
D. Biometric information Fingerprints and voiceprints NO
E. Internet or other similar
network activity
Browsing history, search history, online
behavior, interest data, and interactions
with our and other websites, applications,
systems, and advertisements
NO
F. Geolocation data Device location YES
G. Audio, electronic,
sensory, or similar
information
Images and audio, video or call recordings
created in connection with our business
activities
NO
H. Professional or
employment-related
information
Business contact details in order to
provide you our Services at a business
level or job title, work history, and
professional qualifications if you apply for
a job with us
YES
I. Education Information Student records and directory information NO
J. Inferences drawn from
collected personal
information
Inferences drawn from any of the collected
personal information listed above to create
a profile or summary about, for example,
an individual’s preferences and
characteristics
NO
K. Sensitive personal
Information NO
We may also collect other personal information outside of these categories through
instances where you interact with us in person, online, or by phone or mail in the
context of:
Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.
We will use and retain the collected personal information as needed to provide the
Services or for:
Category F – As long as the user has an account with us
Category H – As long as the user has an account with us
Sources of Personal Information
Learn more about the sources of personal information we collect in “WHAT
INFORMATION DO WE COLLECT?“
How We Use and Share Personal Information
Learn about how we use your personal information in the section, “HOW DO WE
PROCESS YOUR INFORMATION?“
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a
written contract between us and each service provider. Learn more about how we
disclose personal information to in the section, “WHEN AND WITH WHOM DO WE
SHARE YOUR PERSONAL INFORMATION?“
We may use your personal information for our own business purposes, such as for
undertaking internal research for technological development and demonstration. This
is not considered to be “selling” of your personal information.
We have not disclosed, sold, or shared any personal information to third parties for a
business or commercial purpose in the preceding twelve (12) months. We will not sell
or share personal information in the future belonging to website visitors, users, and
other consumers.
Your Rights
You have rights under certain US state data protection laws. However, these rights
are not absolute, and in certain cases, we may decline your request as permitted by
law. These rights include:
Right to know whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request the deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to non-discrimination for exercising your rights
Right to opt out of the processing of your personal data if it is used for
targeted advertising, the sale of personal data, or profiling in furtherance of
decisions that produce legal or similarly significant effects (“profiling”)
How to Exercise Your Rights
To exercise these rights, you can contact us by visiting
http://www.providercareathome.com, by emailing us at
[email protected], or by referring to the contact details at the bottom
of this document.
Under certain US state data protection laws, you can designate an authorized agent
to make a request on your behalf. We may deny a request from an authorized agent
that does not submit proof that they have been validly authorized to act on your
behalf in accordance with applicable laws.Request Verification
Upon receiving your request, we will need to verify your identity to determine you are
the same person about whom we have the information in our system. We will only
use personal information provided in your request to verify your identity or authority
to make the request. However, if we cannot verify your identity from the information
already maintained by us, we may request that you provide additional information for
the purposes of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorized agent, we may need to collect
additional information to verify your identity before processing your request and the
agent will need to provide a written and signed permission from you to submit such
request on your behalf.
Appeals
Under certain US state data protection laws, if we decline to take action regarding
your request, you may appeal our decision by emailing us at __________
. We will
inform you in writing of any action taken or not taken in response to the appeal,
including a written explanation of the reasons for the decisions. If your appeal is
denied, you may submit a complaint to your state attorney general.
11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant
laws.
We may update this Privacy Notice from time to time. The updated version will be
indicated by an updated “Revised” date at the top of this Privacy Notice. If we make
material changes to this Privacy Notice, we may notify you either by prominently
posting a notice of such changes or by directly sending you a notification. We
encourage you to review this Privacy Notice frequently to be informed of how we are
protecting your information.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact our Data
Protection Officer (DPO) by email at [email protected], by phone at
5122121402, or contact us by post at:
Provider Care at Home
Data Protection Officer
__________
__________
If you have any further questions or comments, you may also contact us by post at
the following corporate address:
Provider Care at Home
__________
__________
Phone: 5122121402
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE
DATA WE COLLECT FROM YOU?
You have the right to request access to the personal information we collect from you,
details about how we have processed it, correct inaccuracies, or delete your personal
information. You may also have the right to withdraw your consent to our processing
of your personal information. These rights may be limited in some circumstances by
applicable law. To request to review, update, or delete your personal information,
please visit: http://www.providercareathome.com.